Welcome to IgLou's service status page. If you are experiencing trouble with your service that isn't mentioned here, please call us at 800-436-4456 or email support@iglou.com.
Completed -
The scheduled maintenance has been completed.
Mar 19, 12:06 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 11:30 EDT
Scheduled -
We are needing to perform an emergency fail-over one of our core routers to a redundant chassis. The card failure from last week has repeated itself, and we suspect a chassis back-plane failure. We are expecting downtime to last no more than 15 minutes, but will be taking every effort to keep downtime to a minimum. This downtime will not affect home or business Internet service connectivity.
Mar 19, 11:14 EDT
Resolved -
We successfully identified the failed routing card, and the replacement resolved the issue earlier this morning.
Mar 10, 17:12 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 10, 09:33 EDT
Identified -
We have identified a potential failure in one of our core edge routers and have moved to redundant hardware. Service appears to be restored but are continuing to investigate.
Mar 10, 07:35 EDT
Investigating -
We are aware of a loss of Internet connectivity for certain colocation, email and hosting customers, and are investigating the cause.
Mar 10, 06:42 EDT